At Acmevet, we are committed to providing quality products and ensuring customer satisfaction. Please read the following policy carefully before placing an order.
Due to the nature of pharmaceutical, healthcare, and veterinary products, we generally do not accept returns of products once they have been delivered, except in cases where the product is damaged, defective, incorrect, or received in an unacceptable condition.
If you receive a product that is damaged, incorrect, or defective, please contact us as soon as possible after delivery.
If your order arrives damaged, tampered with, defective, or contains a product different from what you ordered, please notify Acmevet within 48 hours of delivery.
You may be required to provide:
Order details
Product name
Photographs or videos of the package and product
Description of the issue
Proof of purchase or invoice
After reviewing the request, we may arrange a replacement or provide an appropriate resolution.
For safety, hygiene, and regulatory reasons, the following products may not be eligible for return:
Opened or used medicines
Pharmaceutical products
Veterinary medicines
Products with broken or damaged seals
Products without original packaging
Products damaged after delivery due to improper storage or handling
Products returned without prior approval
If a refund is approved, the applicable refund amount will be processed after verification of the returned or reported product, where applicable.
The refund will generally be made using the original payment method or another suitable method agreed upon by Acmevet.
The time taken for the refund to appear in your account may depend on your bank, payment provider, or card issuer.
Orders may be cancelled before they are dispatched, subject to the status of the order.
Once an order has been dispatched, cancellation may not be possible.
To request cancellation, please contact us as soon as possible with your order details.
Where applicable, Acmevet may provide a replacement for products that are:
Damaged during delivery
Incorrectly supplied
Defective or unusable upon delivery
Replacement availability will depend on product availability and the circumstances of the claim.
If a return is approved because of an error attributable to Acmevet or damage during delivery, Acmevet may arrange or cover the applicable return shipping costs.
Returns for reasons not covered under this policy may be subject to applicable shipping or handling charges.
To request a return, replacement, cancellation, or refund, please contact us with your order details and a description of the issue.
Acmevet
Address: Nagar Daund Road, Arangaon Meherabad Road, Near HP Petrol Pump, Ahmednagar, Maharashtra – 414006
Phone: +91 9146374462 / +91 8605794707 / +91 8379895555
Email: acmevet.india@gmail.com
Acmevet reserves the right to modify or update this Refund and Returns Policy at any time. Any changes will be published on this page with the updated revision date.
If you have any questions regarding our Refund and Returns Policy, please contact us using the details provided above.
If you have any question, please contact us
Email: acmevet.india@gmail.com
Nagar Daund road, 414006, Arangaon Meherabad Rd, near Hp petrol pump, Ahmednagar, Maharashtra 414006
Phone: +91 9146374462, +91 8605794707, +91 8379895555
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